Refund Policy

All sales are final. We don’t accept returns or exchanges on materials orders.

Cancel before you pay. Changed your mind? Email us before your invoice is paid and we’ll cancel the order at no charge.

After payment. Once your invoice is paid, we place your order with Insights. From that point it can’t be canceled or refunded, including shipping and the processing fee.

Damaged or incorrect items. If something arrives damaged or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll replace it at no cost.

Workshops and services. This policy covers materials orders. Workshops, coaching, and accreditation follow the terms in your agreement.

Questions? Reach us at evaluators@waypointlabs.co.